FAQ
WHERE ARE YOU LOCATED?
We are an e-commerce store that ships our products worldwide. Our headquarters is located in Milton Keynes, England. We do not have a physical store.
WHERE DO YOU SHIP FROM?
Our products are manufactured and shipped from USA, United Kingdom, and Australia.
DO YOU SHIP TO MY COUNTRY?
We ship our packages worldwide. Shipping times vary based on where you are located.
HOW MUCH DOES SHIPPING COST? HOW CAN I QUALIFY FOR FREE SHIPPING?
Shipping is Free on all Products.
I FORGOT TO APPLY A DISCOUNT CODE, WHAT CAN I DO?
Please contact us at insiderrarts@gmail.com, we can issue you a refund for the discounted amount.
HOW LONG DOES ORDER PROCESSING TAKE?
Processing your order takes about 1-7 days.
HOW LONG DOES SHIPPING TAKE?
We ship with UPS, FEDEX, DHL. This means that each order will be shipped with Express Shipping!
It takes around 2-10 business days to be delivered depending on your location (Not including weekends, holidays, and unexpected delays due to couriers)
Shipping times are approximate and are dependent on your location and your postal office. Once the package reaches your country, your local postal office will be responsible for delivering your package. If you have any issues with your shipment after your package reaches your country, please contact your local postal office for inquiries.
HOW DO I TRACK MY ORDER?
You will receive a tracking link to your email once your order is shipped out. Your tracking will start showing information once it gets scanned by our shipping company. Please wait 2-4 days for it to show information.
WHY ISN'T MY TRACKING UPDATED?
If your tracking is not showing the information, please wait 2-4 days before trying to track your package again. If your package is showing information but it is not updating, your package is making its way to your country and will be updated once it is picked up by your local postal office. If you have any issues with your tracking, please contact us at insiderrarts@gmail.com.
CAN I CHANGE OR CANCEL MY ORDER?
If you would like to modify or cancel your order, please email us at insiderrarts@gmail.com immediately after you have purchased your product. We will email you within 24 hours to confirm your changes and any further instructions. Once we have shipped your order, we cannot cancel or modify your order. Orders must be cancelled within 24 hours.
CAN I CHANGE MY ADDRESS?
If you would like to change your shipping address, please email us at insiderrarts@gmail.com immediately after you have purchased your product. We will email you within 24 hours to confirm the change in your address. We cannot change your address once it is in transit. Please contact your local postal office to have your mail forwarded to you.
WHO PAYS FOR CUSTOM DUTIES/TAXES?
Custom taxes and duties are regulated by your government and postal office. As per our Shipment Policy, the customer is responsible for paying custom duties/taxes.
I ONLY RECEIVED ONE OF MANY PRODUCTS, WHERE ARE MY OTHER PRODUCTS?
We sometimes ship your order in separate packages to optimize delivery times and to meet weight restrictions. Please refer to your tracking code to see when your other items will be delivered to you.
MY PRODUCT ARRIVED DAMAGED, WHAT DO I DO?
We are sorry that your product arrived damaged, accidents do rarely occur during shipment. Do not worry, please send us an email at insiderrarts@gmail.com. We will work with you to get this resolved immediately. Please send us pictures or videos of the damage with this email.
THE TRACKING SAYS MY PACKAGE WAS DELIVERED BUT I DIDN'T RECEIVE IT.
Our shipping labeling system is automated and will send your package to the exact address you've given us. Please wait 1-2 days to see if your package will show up. Check your mailbox, front office, family members, neighbours and front porch for your package. If your package is still not delivered, please contact your local postal office as they may have made a mistake with your package.
I DIDN'T COLLECT MY PACKAGE FROM THE POST OFFICE AND IT'S BEING RETURNED TO YOU.
If your package is being returned to us because you did not collect it from your postal office on time, please contact us at insiderrarts@gmail.com.
HOW DO I RETURN MY PACKAGE?
If you would like to return your package, please contact us.
We will send you a refund within 3-5 business days of receiving and inspecting it. As per our Refund Policy, we do not pay for return shipping.
If you have any further questions or inquiries, please contact us at - support@insiderrart.com